Archives for March, 2018

Mar
15

Project Failures That Will Disrupt Your Customer-Centered Strategy

Project failures become of paramount importance every time you work on the implementation of a customer-centered strategy in any organization, to the extent that if these failure are not adequately managed, they could easily derail your strategy. Most executives and project managers know project failures are all too common, and the worst thing is that […]

By Javier Navarro | Project Management
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Mar
15

Differentiate By Assessing Your Customer-Centric Maturity Level

Keeping your customers happy and your organization ahead of competition has become an incommensurable task. A task where you sacrifice more time, money and resources than ever, and where results are unpredictable. That customers has become scarce and hard to gain is something that nobody questions today. And as if all this was not enough, […]

By Javier Navarro | Sin categoría
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Mar
15

The 5 Principles Of Customer-Centricity

The purpose of the 5 Principles of Customer-Centricity is to provide companies with a better understanding of the key processes underlying the implementation of a customer-centric Maturity model, as well as to engage senior management and the workforce in avoiding delays, mistakes and misunderstandings along the customer-oriented transformation path. If you are using customer-centric management […]

By Javier Navarro | Sin categoría
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Mar
15

The CFO As A Catalyst For Successful Customer-Centered Strategies

The role of the CFO in the process of implementation and transformation towards a customer-centered business model is critical and affects three key areas of change: the ability to lead the customer-centered strategies developed by the company, the need to measure organizational performance based on customer value, and the financial support required by change initiatives. […]

By Javier Navarro | Sin categoría
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Mar
15

5 Essential Management Practices for Customer-Centric Companies

Management practices in a customer-centric management ecosystem are the specific methods and techniques that are considered decisive for the thorough execution of the associated customer-centered activities. The use of specific practices, such as those described in this article, along the implementation of a customer-centric management strategy is not mandatory, nor are they going to guarantee […]

By Javier Navarro | Sin categoría
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Mar
15

How to Progress Through Your Customer-Centric Maturity Level

Companies can take progressive steps in their customer-centric maturity level by implementing anew or improve selected process areas at the unit or project level and continuing to the more advanced levels using both customer and organizational performance data analysis, practices and tools that enable them to achieve higher goals. Since higher maturity levels are associated […]

By Javier Navarro | Sin categoría
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Mar
15

Discover What A Maturity Model Can Do For You

Have you ever asked yourself, what in the earth is the maturity models fuss all about? Maybe one more hard-thought idea from academicians or fancy consultants? Well, you’d better don’t get despair so fast this time. Maturity models have a long standing management and research-oriented record that have helped thousands of small and big-cap businesses […]

By ArqueoSub | Sin categoría
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Mar
15

Forget About Your Customer Life Cycle

The “customer life cycle” is a theory used to describe the steps a customer goes through when considering, purchasing, using, and maintaining loyalty to a product or service. Understanding the customer life-cycle has become a must for many CRM, sales and marketing analysts, many of which strive to develop tools to break the customer life […]

By Javier Navarro | Sin categoría
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